A few months ago I had the opportunity to catch up with an old friend and coworker Dave Capece. He’s a charismatic guy who used to work with me in Metaswitch Support, then spent a couple of years traveling the world delivering training courses for Metaswitch, and then helped me get started as a consultant.

In this excerpt from our conversation we share a little about our history together, the value of best practices, how to take care of clients, and why Dave was Zooming with me from a van in the middle of the desert.